Help & FAQ
Welcome to NEO RTC. This page covers the basics, camera tips, safety rules, and troubleshooting.
Getting started
- Create an account (or sign in), then visit Rooms to join a space.
- Allow camera/microphone permissions when your browser asks.
- Use the Settings page to set your theme and preferences.
Rooms & video
- Mesh WebRTC: participants connect peer-to-peer. For large rooms, consider adding TURN.
- If video is black: refresh, re-allow permissions, and ensure no other app is using the camera.
- Audio echo: use headphones and lower your speaker volume.
Capsules (what they are)
Capsules are shared time-based posts. Create a capsule with friends, add content, and set when it “opens”. Great for coordinated announcements, countdowns, and shared memories.
Store & downloads
If this site is configured as a storefront, purchases are fulfilled automatically via PayPal IPN. After payment is completed, your purchase will appear under Downloads in your account.
Safety
- No harassment, hate speech, threats, or doxxing.
- No illegal activity or content.
- Report abuse using the Report button on profiles/rooms.
Troubleshooting
I can’t connect to another user / video won’t start
Check your network (some corporate/ISP networks block P2P). If you have a TURN server, add it in Admin → Settings.
Uploads fail
Verify your PHP upload limits and that
/data/uploads is writable.